AURELIAN

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We value your experience with AURELIAN. If you have a question, require assistance with an order, or wish to raise a complaint, you can contact us through the details provided below.

1. Customer Support

For questions regarding orders, shipping, delivery, returns, refunds, products, payments or website-related issues, please contact AURELIAN through our designated customer-support channel.

2. Order-Related Enquiries

When contacting us about an existing order, please include your order number and the relevant details so that we can assist you more efficiently.

3. Grievance Redressal

If you have a complaint or grievance concerning a purchase, product, service or other matter relating to AURELIAN, please contact us using the designated support channel above.

We will review the complaint and make reasonable efforts to address it within the applicable requirements.

For order-related complaints, providing the order number, relevant photographs and a clear description of the issue may help us investigate the matter more efficiently.

4. Response

AURELIAN aims to acknowledge and address customer concerns within a reasonable period, subject to the nature and complexity of the issue and any information required from the customer or third-party service providers.

5. Online-Only Business

AURELIAN is an online-only business. Orders are prepared and packed for dispatch and then handed over to third-party courier or logistics providers.

A physical retail store or customer walk-in facility is not maintained.

6. Privacy-Related Concerns

For questions or concerns regarding the handling of personal information, please contact us using the designated email address above.

7. Related Policies

For additional information, please refer to our Shipping Policy, Returns & Refunds Policy, Privacy Policy and Terms & Conditions.