Last Updated: [Date]
At AURELIAN, we want you to be satisfied with your purchase. Every order is carefully checked and prepared before dispatch. Please review the following Return & Refund Policy before placing an order.
1. Return Eligibility
A return may be accepted provided that the product:
- Is in its original, unused and unworn condition.
- Has not been washed, altered, damaged, stained or otherwise modified.
- Has all original tags and labels attached.
- Is returned with its original packaging and any applicable accessories or items supplied with the order.
- Passes our return inspection after it is received.
Products that do not meet these conditions may not be eligible for a return or refund.
2. Return Requests
Customers wishing to return an eligible product should contact AURELIAN through our designated customer-support channel.
Return requests will be reviewed according to the conditions stated in this policy. A product should not be sent back without first following the return instructions provided by AURELIAN.
AURELIAN currently does not guarantee a fixed 7-day return period. Any applicable return window or conditions will be communicated clearly through the applicable order or customer-support process.
3. Product Condition & Quality Verification
To maintain product quality and help prevent fraudulent or abusive returns, AURELIAN may document the condition of products through photographs or other records before dispatch.
These records may be used during the return inspection to verify the condition of the product when it was shipped.
If a returned product shows signs of intentional damage, alteration, misuse, replacement, or other return abuse, AURELIAN reserves the right to reject the return or refund, subject to applicable law.
Where there is evidence of repeated fraudulent or abusive return activity, AURELIAN may also restrict or decline future orders from the relevant customer, where legally permitted.
4. Items Not Eligible for Return
A product may not be eligible for return if:
- Original tags or labels have been removed.
- Original packaging is missing or significantly damaged.
- The product has been worn, washed, altered, stained or damaged after delivery.
- The product shows signs of misuse.
- The returned item does not correspond with the product originally shipped.
- The product otherwise fails to meet the return-condition requirements.
5. Return Inspection
Once the returned product is received by AURELIAN, it will be inspected to determine whether it meets the requirements of this policy.
A refund will be processed only after the returned product has been received and successfully passes the applicable inspection.
If a return does not meet the eligibility requirements, the customer will be informed accordingly.
6. Refunds
For an approved return, the applicable refund will be initiated after the returned product has been received and inspected.
The refund will be made through the applicable payment method or process used by AURELIAN.
The time taken for the refunded amount to appear in the customer's account may depend on the payment provider or banking institution.
7. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact AURELIAN as soon as reasonably possible with your order details and relevant photographs or other requested information.
We will review the issue and provide appropriate instructions for the next steps.
8. Contact
For questions regarding returns or refunds, please contact AURELIAN through our designated customer-support channel.
Email: [support email]