Last Updated: [Date]
At AURELIAN, every order is carefully checked, packed and prepared for dispatch before being handed over to a third-party courier or logistics service.
1. Order Processing
Orders are generally reviewed and confirmed within 1–2 business days after the order is placed.
Once an order has been confirmed and prepared for dispatch, it will be handed over to the applicable courier or logistics partner.
Processing times may be affected by weekends, public holidays, high order volumes, or circumstances beyond our reasonable control.
2. Shipping & Delivery
AURELIAN ships orders through third-party courier and logistics partners.
Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, public holidays, operational disruptions and other circumstances beyond AURELIAN's control.
Any estimated delivery period provided on the website is an estimate and should not be treated as a guaranteed delivery date.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed to the customer before the order is completed.
Shipping charges may vary depending on the delivery location, order value, promotional offers or other applicable conditions.
4. Order Tracking
Where tracking information is available, the customer may receive tracking details after the order has been dispatched.
Once the shipment has been handed over to the courier or logistics partner, delivery updates and transit information may depend on that service provider.
5. Delayed Deliveries
AURELIAN makes reasonable efforts to dispatch orders within the stated processing period. However, delivery delays may occur due to circumstances beyond our control.
If an order is significantly delayed, customers may contact AURELIAN through the designated customer-support channel for assistance.
6. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
AURELIAN may not be responsible for delays, failed deliveries or additional charges resulting from incorrect, incomplete or inaccurate information provided by the customer.
7. Delivery Issues
If an order is received in a damaged condition, appears to have been tampered with, or contains an incorrect product, customers should contact AURELIAN as soon as reasonably possible with the order details and any requested photographs or other information.
The issue will be reviewed and appropriate instructions will be provided.
8. Courier & Logistics Partners
AURELIAN may use different third-party courier or logistics providers depending on the delivery location and operational requirements.
Once a shipment has been handed over to the applicable delivery partner, certain aspects of transportation and delivery are handled by that provider.
9. Contact
For questions regarding shipping or delivery, please contact AURELIAN through our designated customer-support channel.
Email: [support email]